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Terms and Conditions

Our Booking Terms and Conditions

Our Online Shopping Policy
Please note all prices are quoted in New Zealand Dollars (NZD)

All prices shown on Bay of Island Visitor Information website herein (trading as PAIHIA BOOKING OFFICE LIMITED) are in New Zealand dollars. The price advertised may not be the same as the price charged to the credit card account due to exchange rate fluctuations.

This means that because we are based in New Zealand we have to convert your purchase into New Zealand dollars at the bank exchange rate on the day it is processed.

Cancellations and refunds

PAIHIA BOOKING OFFICE LIMITED acts only as an agent for the operators of attractions, transport, accommodation and other services for which these vouchers are issued. Please contact the operator for specific cancellation policies. If notice of cancellation is given directly to the operator, a written authorisation of refund must be obtained from the operator, before a refund is given by PAIHIA BOOKING OFFICE LIMITED.

Credit cards

A trusted third party - DPS (Payment Express - in agreement with PAIHIA BOOKING OFFICE LIMITED) provides a custom hosted redirect to submit your credit card details which is securely hosted on the DPS site. It is pre-certified and approved by BNZ to the latest security standards for PAIHIA BOOKING OFFICE LIMITED online shopping credit card payments.

“PAIHIA BOOKING OFFICE LIMITED” will appear on your cardholder statements.